Earlier this year we encouraged residents to participate in an annual survey to assess satisfaction with the City of Port Phillip’s services. Around 900 interviews were conducted with residents from mid-March to late April 2025.
Community satisfaction was measured across the broad range of Council provided services and facilities. Overall satisfaction with the City of Port Phillip Council was classed as “good’, with a score of 6.9 out of 10. This result was lower than the 2025 metropolitan Melbourne average and the inner region councils’ averages.
The individual services that most under-performed the metropolitan average included planning and/or building permits (9% lower in Port Phillip), services for people with disability (5% lower by 43 respondents), bike and shared paths (4% lower), Divercity (4% lower), footpaths (4% lower), enforcement of local laws (4% lower), and Council’s website (4% lower). Port Phillip was, however, outperforming the metropolitan average for services for children from birth to five years of age (4% higher in Port Phillip).